Effective Date: June 10, 2025
1. Introduction
This Privacy Policy outlines how Al-Mujtama Healthcare Solutions (“MHS,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website. Our commitment to being a trusted healthcare partner includes respecting your privacy and handling your data with transparency and care. This policy is in alignment with our core values and the Kingdom of Saudi Arabia’s Vision 2030.
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on your interaction with us:
- Information You Provide: We collect personal information you voluntarily provide when you use our website. This includes your name, company details, email address, and phone number, which you might share when filling out our contact form to inquire about partnerships or distribution.
- Client Information: For our clients using our proprietary technology platform, we collect information necessary for business operations, such as data for inventory management, order tracking, procurement, and integration with POS and ERP systems.
- Automatically Collected Information: When you browse our website, we may automatically collect technical information, such as your IP address, browser type, and usage patterns. This helps us improve our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To manage our end-to-end healthcare logistics, including procurement, distribution, and client support. This includes processing orders, managing deliveries, and ensuring regulatory compliance.
- To Communicate with You: To respond to your inquiries, provide updates on your orders, and build a strong partnership.
- To Improve Our Operations: We leverage data and client feedback for continuous improvement, market trend analysis, and enhancing our product portfolio. Our technology-first approach uses data to create smarter systems for smarter healthcare.
- For Security and Compliance: To protect against fraud, ensure the security of our systems, and adhere to legal and regulatory obligations, including Saudi FDA requirements.
4. Data Sharing and Disclosure
Your trust is important to us. We do not sell your personal information. We may share your information only in the following circumstances:
- With Service Partners: We may share information with our vetted network of international and local manufacturers and logistics providers to fulfill our services.
- For Legal Reasons: We may disclose your information if required by law or to protect the rights and safety of our company, our clients, or others.
- With Business Clients: For users of our client platforms, we share performance analytics and data as part of our agreed services.
5. Data Security
We are committed to protecting your information. We employ state-of-the-art technology and security measures, including:
- Secure, proprietary platforms with real-time tracking and analytics.
- Advanced warehouse management systems with features like barcode scanning and temperature controls to ensure product integrity and safety.
- An integrated ERP system for seamless and secure order processing.
6. Your Rights
You have rights regarding your personal information, including the right to access, correct, or request the deletion of your data. To exercise these rights, please contact us.
7. Cookies and Tracking Technologies
Our website may use cookies to enhance your experience and to analyze site traffic. You can control the use of cookies at the individual browser level.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to become a partner, please reach out to our team via the contact form on our website.
